Help, without the hunt.
Ivamelt Rewards for shops and their customers, and our trackers, answered in one place.
Common questions
Rewards for shopsHow do I start with Ivamelt Rewards?
Sign up at rewards.ivamelt.com, add your logo, colours and reward, then print your counter poster. It takes about five minutes, and the first 14 days are free with no card details.
Rewards for shopsHow much does Ivamelt Rewards cost?
£19 a month per shop in the UK, or €25 in euro countries, after the 14 free days. Choose pounds or euros at the bottom of any page on this site.
Rewards for shopsHow do my staff stamp cards?
Each person signs in with your shop's link and their own PIN, in the Ivamelt Rewards app or any browser. They scan the customer's card and tap to give a stamp or the reward.
Rewards for shopsA customer's card won't scan. What can I check?
Ask them to open the card itself rather than a screenshot: a web card's code changes every minute, so a picture of it won't scan. Turning their screen brightness up helps the camera.
Rewards for shopsWe gave a stamp by mistake. Can we undo it?
Yes. The card's recent changes show after a scan, and a stamp or reward can be undone within 10 minutes.
Rewards for shopsCan I change my card's design?
Yes, from the dashboard or the app: nine everyday designs, plus seasonal ones (Christmas, Diwali, Halloween and more) while their season lasts. Customers' cards update within about a minute, and a seasonal design goes back to yours when its season ends.
Rewards for shopsWhere do I see how it's going?
The dashboard on rewards.ivamelt.com, and Home in the Ivamelt Rewards app for the manager: customers, returning visits, stamps and rewards, week by week.
Your stamp cardHow do I get a shop's stamp card?
Scan the QR code on the shop's poster with your phone's camera, type your first name and email, and add the card to Apple Wallet or Google Wallet, or keep it as a web card.
Your stamp cardDo I need to download an app?
No. The card lives in your phone's Wallet, or as a web card you can add to your Home Screen: in Safari tap Share, then Add to Home Screen; on Android open the menu, then Add to Home screen.
Your stamp cardCan I use my card on two phones?
A card opens on one phone at a time. Opening its link on another phone moves it there, and the first phone says so. This keeps anyone else from collecting your stamps.
Your stamp cardWill I get emails?
Only if you said yes to offers when you joined. The shop never sees your email otherwise.
Your stamp cardHow do I delete my card and my details?
Open your card's page (the link on the back of a Wallet card, or your web card) and choose Delete my card. Your first name, email and stamps are erased.
Tracker setupHow do I add a tracker?
Open the Ivamelt app, tap Add Device and scan the QR code on the tracker or its box. You can also add it over Bluetooth or by typing its device ID.
Tracker setupDo I need a separate account for the app?
No. The account you create on the website is the same one you sign in with in the app.
TrackersMy tracker isn't updating. What can I check?
Make sure it is charged and has a clear view of the sky where possible. Location updates need GPS and a mobile signal; indoors or underground they can be slower.
TrackersHow do I charge it?
Most Ivamelt trackers charge over USB-C. Vehicle trackers take their power from the car instead.
Tracker membershipWhen does the 14-day trial start?
Your trial starts only after a tracker is successfully activated in the Ivamelt app—not when you order or register.
Tracker membershipDo I need a membership after the trial?
Connected GPS and cellular service will require an active membership after the included trial.
Tracker membershipDoes one account work on the website and app?
Yes. The website and mobile app will use the same Ivamelt account and subscription status.
Tracker membershipCan I change or cancel a plan?
The account area will support renewal, plan changes and cancellation. Final terms will be shown before payments open.
Tracker ordersWhen will my order arrive?
Orders open at launch. Delivery times will be shown at checkout and in your order confirmation.
Tracker ordersCan I return a tracker?
Returns and warranty terms will be published before sales open, in the terms on this site.
Tracker privacyWho can see my tracker's location?
Only you, and the people you choose to share it with. You can remove someone's access at any time.
Tracker privacyCan someone else pair my tracker?
No. Each tracker has its own activation identity, and once paired it belongs to your account only.