Help, without the hunt.
Setup, trackers, membership and orders, answered in one place.
Common questions
Getting startedHow do I add a tracker?
Open the Ivamelt app, tap Add Device and scan the QR code on the tracker or its box. You can also add it over Bluetooth or by typing its device ID.
Getting startedDo I need a separate account for the app?
No. The account you create on the website is the same one you sign in with in the app.
TrackersMy tracker isn't updating. What can I check?
Make sure it is charged and has a clear view of the sky where possible. Location updates need GPS and a mobile signal; indoors or underground they can be slower.
TrackersHow do I charge it?
Most Ivamelt trackers charge over USB-C. Vehicle trackers take their power from the car instead.
MembershipWhen does the 14-day trial start?
Your trial starts only after a tracker is successfully activated in the Ivamelt app—not when you order or register.
MembershipDo I need a membership after the trial?
Connected GPS and cellular service will require an active membership after the included trial.
MembershipDoes one account work on the website and app?
Yes. The website and mobile app will use the same Ivamelt account and subscription status.
MembershipCan I change or cancel a plan?
The account area will support renewal, plan changes and cancellation. Final terms will be shown before payments open.
OrdersWhen will my order arrive?
Orders open at launch. Delivery times will be shown at checkout and in your order confirmation.
OrdersCan I return a tracker?
Returns and warranty terms will be published before sales open, in the terms on this site.
Privacy and securityWho can see my tracker's location?
Only you, and the people you choose to share it with. You can remove someone's access at any time.
Privacy and securityCan someone else pair my tracker?
No. Each tracker has its own activation identity, and once paired it belongs to your account only.